In order to better serve you, please review the following policies. We are always here to answer any questions. By placing your order and submitting any necessary wording, client agrees to the terms.
If you are unhappy with your Paper Tie Affair order, you can be guaranteed we will do our very best to rectify the issue. Please let us know of any issue you experience so we have the opportunity to make it right. We do provide one complimentary face to face meeting in the Houston area, and any additional meetings are subject to an additional fee.
Some items will include a digital proof that will be submitted via email showing every piece in your order. Up to three complimentary rounds of revisions to your design will be provided with your order. Further revisions will incur additional proofing fees depending on the complexity and extensiveness of the requested changes, ranging between $10 and $75. Once the proof has been approved, Paper Tie Affair is not responsible for any errors or reprint fees, so please review carefully. A hard copy sample of your designed item can be ordered prior to production for $15. Orders containing foil stamping, letterpress, or thermogaphy cannot be sampled prior to production, as they require custom dies and extensive setup. Please note, creating a hard copy sample may affect the printing schedule.
DEPOSITS & CANCELLATIONS
A 50% non-refundable deposit is required to start the design process. Deposits are 100% non-refundable and go towards your order total. Once your payment has been received and printing has begun, your order cannot be canceled. Orders can be canceled before printing begins, but please note that the deposit is non-refundable.
ORDER MINIMUMS + REPRINTS
Our minimum order requirement for many items is 20 pieces, and sold in multiples of 5, unless otherwise listed online. We strongly recommend ordering an extra 5 to 15 pieces in addition to the amount of invitations or stationery needed. The minimum quantity to reprints any piece is 20.
PAYMENT + TAXES
We accept all major credit cards and our Houston based customers may remit payment with personal checks. All orders processed directly from our website, Etsy, or Amazon are paid in full during the checkout process. Sales tax will be applied to any orders placed in the state of Texas. Final payment is due prior to production.
Shipping costs are based on order value, weight, and destination. All orders over $35 ship free of charge with code SHIPFREE35. Transit times are in addition to production times. Invitation orders are shipped directly to you; they will need to be assembled, stuffed, and sealed with the proper postage. You are welcome to pick up your order in our Sealy studio for crucial timeframes or to waive any additional shipping charges.
Please view our shipping and returns policies for detailed information on shipping and returns.